⸻ Get in Touch

Say hello! We're here. Happy to help.

Questions, feedback, order issue, return / exchange, product query — we read every message. Usually back within 48 hours.

WhatsApp

+91 91223 15919

Email

contact@xortsuo.com

Address

825409, Jhumri Telaiya, JH, India.

Working Hours

Mon – Fri (10 AM – 6 PM)

Saturday (11 AM – 4 PM)

Sunday (Closed)

Before you reach out — Check if we've already answered it in FAQs.

Send Us A Message.

Fill the form in and we'll get back to you within 48 hours on business days. If urgent, WhatsApp us directly ⸻

If you don't see the form, click HERE.

Where's my Order ID?

Step 1: Account

Tap the account icon at the top right corner of the page.

Step 2: Orders

Hit Orders to see all your past and current orders.

Step 3: Order Details

Your Order ID is on the Order Details page and looks like XRT-1001. Copy only the number part and paste it into the "Order ID" field.

(Images shown are for illustrative purposes only.)

Urgent? WhatsApp is faster.

Reach us on WhatsApp

Quick questions

FAQs

Can I return or exchange my order?
  • Yes! If your order has a manufacturing defect or was damaged during transit, you can request a return within 3 days of delivery.
  • We strongly recommend filming the unpacking/unboxing process.
  • Just a heads-up — returns are not accepted for ordering the wrong size, color, or any reason without defects.
  • At the moment, we don’t offer exchanges, so you’ll need to return and place a new order for the item.
  • For more details, please check out our Return & Refund Policy.
What is GSM and why does it matter?
  • GSM (Grams per Square Meter) is a unit of measurement that indicates the weight of a fabric.
  • A higher GSM number means the fabric is heavier, denser, and often thicker.
When will I get my order?
  • Shipping Period: Orders are usually shipped within 2-4 working days after confirmation.
  • Delivery Period: We aim to deliver within 4-7 working days after confirmation.
  • For more details, please check out our Shipping Policy.
How much does shipping cost?
  • There's a ₹50 fee for Cash on Delivery orders. However, if you place a Prepaid order, the shipping is completely Free.
  • You will always know the shipping price before you purchase.
What countries/regions do you ship to?
  • At the moment, we offer shipping within India only.
How can I share my look?
  • Share your look and tag @xortsuo and use #xortsuo on Instagram.
  • We feature the best looks on our Instagram profile weekly.
  • Learn how.

Have Other Questions?

View all FAQs